07894 049780   |   info@ims.limited


Whatever your business, you'll be aware of the need to provide a quality product and service to meet the expectations of your customers. The implementation of an effective quality management system (QMS) offers a clearly structured, systematic approach to improving the customer experience – so helping you meet organisational aims and objectives.

ISO 9001:2015 is the International standard that promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system. The standard makes use of the Plan-Do-Check-Act (PDCA) methodology in order to enhance customer satisfaction by meeting customer requirements.

IMS provides a proven and practical approach to quality management system consultancy. We offer a cost effective and experienced service that has ensured 100% successful certification to existing clients.

ISO 9001:2015 Quality Management Systems was published in September 2015 and follows the new High Level Structure for all standards. Annex SL of ISO/IEC Directives Part 1.

4              Context of the organisation

4.1          Understanding the organisation and its context

4.2          Understanding the needs and expectations of interested parties

4.3          Determining the scope of the quality management system

4.4          Quality management system

5              Leadership

5.1          Leadershipand commitment

5.2          Policy

5.3          Organisational roles, responsibilities and authorities

6              Planning

6.1          Actions to address risks and opportunities

6.2          Quality objectives and planning to achieve them

6.3           Planning of changes

7              Support

7.1          Resources

7.2          Competence

7.3          Awareness

7.4          Communication

7.5          Documented Information

8              Operation

8.1          Operational planning and control

8.2          Requirements for products and services

8.3          Design and development of products and services

8.4          Control of externally provided processes, products and services

8.5          Production and service provision

8.6          Release of products and services

8.7          Control of nonconforming outputs

9              Performance evaluation

9.1          Monitoring,measurement, analysis and evaluation

9.2          Internal audit

9.3          Management review

10           Improvement

10.1        General

10.2        Nonconformity and corrective action

10.3        Continual improvement

Compliance Manager


With the COVID-19 outbreak companies are struggling to maintain their ISO certification. Compliance Manager software is hosted in a secure data centre and all the evidence you need to retain ISO certification can be accessed remotely and from home. Records such as management review minutes, internal audit reports, customer feedback and risk assessments can be easily accessed by Certification Body auditors. This makes remote auditing a viable means of retaining certification going forward.


Existing Clients

Radio Shack IBM Caterpillar Valvoline Hars Rock Cafe Volvo Volkswagen Apple Computer Apple Computer Apple Computer K-mart K-mart Ecom Software K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart Ecom Software K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart

Our Address

Innovative Management Systems Ltd.
71 Woodbrook West,
Upper Galliagh Road,
Northern Ireland,
BT48 8PZ

Telephone & Email

Tel: 07894 049780
Fax: 02871 268713
Email: info@ims.limited
Web: www.ims.limited

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