07894 049780   |   info@ims.limited

IT Service Management

The ISO 20000-1 standard  sets out requirements for IT service delivery and is based on the best practice foundation of the IT Infrastructure Library (ITIL). This standard specifies the requirements for an IT service management system and covers five key service management processes;

  • Service Delivery Processes
  • Relationship Processes
  • Resolution Processes
  • Control Processes
  • Release Processes

Most businesses rely on information technology as one of their core business services. Many key operational processes rely on IT and changes within these processes require changes to the IT systems - affecting hardware, software, communications and support.

ISO 20000-1 is applicable to all sizes of organisation providing IT service management activities who wish to benchmark their existing IT service management. ISO 20000-1 is a standard developed by the IT Service Management Forum (itSMF) that is gaining worldwide acceptance.

IMS offer consultancy services to guide organization's through the certification process and design systems that can be integrated with other associated standards such as ISO 9001 and ISO 27001.

Compliance Manager


With the COVID-19 outbreak companies are struggling to maintain their ISO certification. Compliance Manager software is hosted in a secure data centre and all the evidence you need to retain ISO certification can be accessed remotely and from home. Records such as management review minutes, internal audit reports, customer feedback and risk assessments can be easily accessed by Certification Body auditors. This makes remote auditing a viable means of retaining certification going forward.


Existing Clients

Radio Shack IBM Caterpillar Valvoline Hars Rock Cafe Volvo Volkswagen Apple Computer Apple Computer Apple Computer K-mart K-mart Ecom Software K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart Ecom Software K-mart K-mart K-mart K-mart K-mart K-mart K-mart K-mart

Our Address

Innovative Management Systems Ltd.
71 Woodbrook West,
Upper Galliagh Road,
Northern Ireland,
BT48 8PZ

Telephone & Email

Tel: 07894 049780
Fax: 02871 268713
Email: info@ims.limited
Web: www.ims.limited

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